Job Description – Service Manager & Service Advisor (

1. Service Manager Management Position

Job Purpose: To manage the complete service department, ensure customer satisfaction, maintain service quality, achieve monthly targets, and improve dealership profitability.

Key Roles & Responsibilities:

1. Service Operations

- Manage daily workshop operations.
- Allocate jobs to technicians.
- Monitor vehicle service and repair progress.
- Ensure timely vehicle delivery.
- Maintain workshop discipline and cleanliness.

2. Customer Satisfaction

- Handle major customer complaints and escalations.
- Ensure excellent customer service.
- Monitor customer feedback and Google reviews.
- Maintain positive customer relationships.

3. Business Development

- Achieve monthly service revenue targets.
- Increase paid service and repeat customer visits.
- Promote periodic maintenance and value-added services.
- Improve labour and spare parts sales.

4. Team Management

- Supervise service advisors, technicians and washing staff.
- Conduct daily team meetings.
- Monitor employee performance.
- Provide technical and customer-handling training.

5. Quality Control

- Monitor repair quality.
- Reduce repeat repairs and vehicle breakdown complaints.
- Ensure proper final inspection before delivery.
- Follow Yamaha service standards.

6. Reports & Administration

- Prepare daily, weekly and monthly reports.
- Monitor service revenue, labour sales and spare parts sales.
- Maintain customer satisfaction reports.
- Monitor pending vehicles and job cards.

Service Manager – Key Performance Indicators (KPI)

- Monthly service revenue achievement.
- Customer satisfaction rating.
- Number of vehicles serviced.
- Repeat repair percentage.
- Customer retention.
- Paid service conversion.
- Technician productivity.
- Workshop efficiency.

2. Service AdvisorCustomer Handling Position





Job Purpose: To attend customers, understand vehicle complaints, explain service requirements, prepare job cards, coordinate with technicians and ensure customer satisfaction.

Key Roles & Responsibilities:

1. Customer Reception

- Welcome customers politely.
- Attend customers visiting the service centre.
- Understand vehicle problems and customer requirements.
- Check vehicle condition during vehicle reception.

2. Job Card Preparation

- Prepare accurate job cards.
- Record customer complaints clearly.
- Note vehicle registration number and kilometres.
- Record promised delivery time.
- Obtain customer approval for additional repairs.

3. Service & Repair Coordination

- Explain required maintenance and repairs.
- Coordinate with technicians.
- Monitor vehicle repair progress.
- Update customers about service status.
- Ensure timely vehicle delivery.

4. Sales & Revenue Generation

- Explain periodic maintenance requirements.
- Recommend genuine Yamaha spare parts.
- Promote engine oil, accessories and value-added services.
- Generate labour and spare parts revenue.

5. Customer Follow-up

- Inform customers when vehicles are ready.
- Explain completed work and service bills.
- Follow up after vehicle delivery.
- Collect customer feedback.
- Encourage the next service visit.

6. Documentation

- Maintain job cards.
- Update customer service history.
- Maintain pending vehicle reports.
- Ensure proper billing and delivery documentation.

Service Advisor – Key Performance Indicators (KPI)

- Number of vehicles attended.
- Labour revenue generated.
- Spare parts sales.
- Customer satisfaction.
- Customer follow-up percentage.
- Additional job conversion.
- Timely vehicle delivery.
- Customer retention.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service Manager,service adviser,Technical team,Tele calling team (Pudukkottai)
🏢 Besty Motors
📍 Pudukkottai