Position: Customer Support Executive (Non-Voice Process)
Location: Noida
Job Role & Responsibilities:
- Handle customer queries through email and live chat.
- Provide accurate information and effective resolutions to customer concerns.
- Respond to customer inquiries within defined turnaround times (TAT).
- Maintain professional written communication with customers.
- Manage customer complaints and follow up on unresolved issues.
- Maintain proper records of customer interactions.
- Ensure customer satisfaction while meeting quality and productivity targets.
Candidate Requirements:
- Minimum qualification: 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Excellent written English communication skills.
- Good typing speed and grammatical accuracy.
- Basic computer and MS Office knowledge.
- Strong problem-solving and multitasking abilities.
- Ability to handle multiple chats simultaneously.