Job Summary

The Senior Administrator for Support & Operations plays a critical role in providing advanced technical support within the Azure Security domain. This position focuses on troubleshooting, root cause analysis, and implementing effective solutions to enhance customer satisfaction and security posture. The role is vital in ensuring efficient incident management and fostering continuous improvement within the support team.

Key Responsibilities

1. Deliver Advanced Technical Support By Troubleshooting And Resolving Complex Incidents Related To Azure Security And Networking, Ensuring Compliance With Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Technical And Security Issues, And Documenting Findings For Future Reference.
3. Engage In Knowledge Base Management By Updating And Refining Documentation, And Facilitating Training Sessions For New Team Members To Enhance Their Skills And Understanding Of Azure Security Protocols.
4. Resolve Complex Support Tickets Within The Agreed Service Level Agreements (Slas),



Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Enhance Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopens, While Proactively Addressing Potential Security Threats To Ensure High Levels Of Customer Satisfaction (Csat).

Skill Requirements

1. Proficient In Azure Security And Network Security Principles.
2. Solid Troubleshooting And Analytical Skills For Incident Resolution.
3. Familiarity With Quality Standards And Regulatory Compliance In Support Operations.
4. Excellent Communication And Training Skills For Knowledge Transfer And Team Development.
5. Ability To Work Collaboratively Across Teams To Ensure Operational Efficiency.

Must Have Skill

Azure Security,Network & Security - Azure

Good to Have Skill

CDN-Akamai,NGFW,Palo Alto Firewall,Palo Alto Prisma Access

Other Requirements

1. Optional But Valuable: Microsoft Certified: Azure Security Engineer Associate.
2. Optional But Valuable: Comptia Security+ Certification

📌 SeniorAdministrator - Azure Security (Noida)
🏢 HCLTech
📍 Noida