JOB DESCRIPTION
Support Handholding Engineer

Company: PS Associates
Location: Durg Division, Chhattisgarh
Department: IT Operations & Technical Support
Employment Type: Full-Time

Job Overview

PS Associates is looking for a technically skilled and customer-oriented Support Handholding Engineer for the Durg Division. The candidate will be responsible for providing on-site IT support, assisting end users with technical issues, and ensuring the smooth functioning of IT infrastructure and e-governance systems across assigned locations.

Key Responsibilities

- Provide on-site technical support and handholding assistance to end users.
- Install, configure and troubleshoot desktops, laptops, printers and other IT peripherals.
- Resolve basic hardware, software, operating system and networking issues.
- Assist users in operating government applications, software and IT systems.
- Provide technical guidance and training to end users whenever required.
- Monitor the performance and functioning of IT equipment at assigned locations.
- Maintain records of technical complaints, resolutions and pending issues.
- Coordinate with senior engineers for troubleshooting and escalation of complex issues.




- Prepare daily and periodic reports of support activities.
- Travel within the Durg Division as required for on-site support assignments.

Educational Qualifications

- Diploma or Bachelor's Degree in Computer Science, Information Technology or a related field.
- Candidates with relevant IT certifications will be preferred.

Required Skills

- Basic knowledge of computer hardware and software.
- Working knowledge of Windows OS and MS Office.
- Desktop, laptop and printer troubleshooting.
- Basic networking, LAN and internet connectivity knowledge.
- Good communication and end-user handling skills.
- Problem-solving and documentation abilities.
- Willingness to travel across assigned locations within Durg Division.

Experience

- 0–3 years of experience in IT support, desktop support or technical assistance.
- Freshers with relevant technical knowledge may also apply.

Job Location: Durg Division, Chhattisgarh

Employment: Full time

Interested candidates may share their updated resumes for consideration.

Pay: From ₹20,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- IT support: 3 years (Required)

Work Location: In person

📌 Support Handholding Engineer (Durg)
🏢 P S Associates
📍 Durg