JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Urgent Requirement

Job Location: Sector 75, Gurugram
Designation: Soft Service Executive
Educational Qualification: Graduation Mandatory
Experience Required: 2 years Minimum
Shift Timings: Rotational Shifts
Work Schedule: 6 Days/week

Specific Skills: : Soft services specialist with Excellent communication abilities and comprehensive knowledge of chemical applications and safety protocols.

Service Management The executive oversees and coordinates soft services including cleaning, housekeeping, waste management, landscaping, pest control, catering, reception services, and mailroom operations. They ensure service delivery meets agreed standards and contract specifications while maintaining quality across all touchpoints.
Vendor and Contract Management They manage relationships with soft service contractors and vendors, monitor contract performance against KPIs, conduct regular vendor assessments, and negotiate service levels. This includes coordinating with multiple service providers to ensure seamless integration of services.




Quality Assurance Regular inspections and audits verify service quality standards. The executive implements quality control processes, addresses service failures promptly, and develops corrective action plans. They gather occupant feedback and use it to drive continuous improvement.
Budget and Cost Control They prepare and manage budgets for soft services, track expenditures against allocated budgets, identify cost-saving opportunities without compromising quality, and provide financial reports on service costs and variances.
Health, Safety, and Compliance Ensuring all soft services comply with health and safety regulations is critical. This includes maintaining proper documentation, coordinating safety training for service staff, and ensuring adherence to environmental and sustainability standards.
Stakeholder Communication The executive serves as the primary point of contact for soft service matters, communicating with building occupants, facility managers, and senior management. They handle complaints and service requests, provide regular status updates, and maintain solid working relationships.
Team Coordination They may supervise in-house soft service staff or coordinate contracted teams, conduct performance reviews, arrange training programs, and ensure adequate staffing levels for all service areas.
If this job description resonates with you,



we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 soft service executive (Gurugram)
🏢 JLL
📍 Gurugram