The Customer Care Executive is responsible for handling customer enquiries, processing orders, coordinating with internal departments, and ensuring customer satisfaction. The role involves maintaining strong relationships with customers, resolving complaints, providing product information, and ensuring timely delivery of textile products.

Key Roles and Responsibilities

1. Customer Communication

2. Order Processing and Follow-up

3. Complaint Handling

4. Sales Support

5. Documentation and Reporting

6. Customer Relationship Management

Key Performance Indicators (KPIs)

- Customer satisfaction level.
- Response time to customer enquiries.
- Order processing accuracy.
- Complaint resolution time.
- On-time order delivery coordination.
- Customer retention and repeat business

Freshers and experienced candidates can apply for this post.

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Kottayam)
🏢 NARMADA TEXTILES
📍 Kottayam