What are we looking for?

We are looking for a highly motivated and experienced individual to join our Policy Servicing team as a Sr. Associate - Policy Servicing. The ideal candidate will have a solid understanding of policy servicing processes and a proven track record of delivering high-quality results in a fast-paced environment. The selected candidate will be responsible for servicing policies, managing policy lifecycle, and ensuring compliance with regulatory requirements. They will work closely with internal stakeholders to resolve policy-related issues and provide excellent customer service to policyholders. The candidate should possess excellent communication and problem-solving skills.

What does the job entail?

- Provide exceptional policy servicing support to the team, ensuring timely and accurate delivery of policy documents and claims processing.
- Develop and maintain strong relationships with internal stakeholders, including underwriters, claims teams, and other departments.
- Analyze and resolve policy-related queries, providing solutions and escalating complex issues to senior team members.
- Collaborate with the underwriting team to ensure accurate policy issuance and updates.
- Process policy documents, claims, and correspondence, ensuring compliance with regulatory requirements.




- Identify and implement process improvements to increase efficiency and reduce errors.
- Maintain accurate and up-to-date records of policy documents, claims, and correspondence.
- Provide training and support to junior team members to enhance their policy servicing skills.
- Stay up-to-date with regulatory changes and industry developments, applying knowledge to improve policy servicing processes.
- Participate in quality assurance initiatives to ensure high-quality policy servicing standards.

Work Experience

1 - 3 Years

Essential Qualification

Graduation/MBA

Preferred Skills

- Analyzing and interpreting policy documents to ensure accuracy and completeness
- Preparing and processing policy documents for submission to underwriting
- Maintaining accurate records of policy servicing activities
- Collaborating with underwriters and other stakeholders to resolve policy-related issues
- Communicating with policyholders to provide updates and resolve queries
- Identifying and resolving policy discrepancies and errors
- Preparing policy reports and other documentation as required
- Maintaining knowledge of regulatory requirements and industry standards
- Providing administrative support to the policy servicing team
- Reviewing and updating policy procedures and guidelines

📌 Senior Associate - Policy Servicing (Sr.Associate - Policy Servicing) (Indore)
🏢 HDFC Life
📍 Indore