JOB DESCRIPTION – FLOOR SUPERVISOR

Industry: Automobile Dealership / Two-Wheeler Service Centre

Job Title: Floor SupervisorDepartment: Service DepartmentIndustry: AutomobileReporting To: Service Manager / Workshop ManagerJob Location: As per company requirements

Job Summary

The Floor Supervisor is responsible for supervising daily workshop activities, coordinating technicians, monitoring vehicle servicing and repairs, and ensuring that all vehicles are serviced and delivered on time. The role involves maintaining workshop discipline, improving technician productivity, and ensuring quality service and customer satisfaction.

Key Responsibilities

- Supervise and coordinate the daily activities of workshop technicians and mechanics.
- Allocate repair and service jobs to technicians based on their skills and workload.
- Monitor the progress of vehicle servicing and ensure timely completion of jobs.
- Ensure that all vehicles undergo proper inspection and quality checks before delivery.
- Coordinate with Service Advisors regarding job status, additional repairs, and delivery schedules.
- Monitor technician productivity, efficiency, and overall workshop performance.
- Ensure proper usage and maintenance of workshop tools, equipment, and machinery.
- Maintain discipline, cleanliness, and safety standards within the workshop.
- Identify technical issues and provide necessary guidance to technicians.
- Ensure that service procedures and company standards are properly followed.




- Minimize vehicle rework and customer complaints by maintaining service quality.
- Report daily workshop activities, pending jobs, and operational issues to the Service Manager.
- Support the team in achieving monthly service targets and improving customer satisfaction.

Required Qualifications & Skills

- Diploma / ITI in Automobile or Mechanical Engineering preferred.
- Minimum 2–3 years of experience in an automobile service workshop.
- Valuable technical knowledge of two-wheeler servicing and repairs.
- Strong team management and supervisory skills.
- Good communication and coordination abilities.
- Ability to manage multiple jobs and meet delivery deadlines.
- Knowledge of workshop operations and service procedures.

Key Performance Indicators (KPIs)

- Workshop productivity and technician efficiency.
- Timely completion and delivery of vehicles.
- Service quality and reduction in repeat repairs.
- Technician performance and job allocation efficiency.
- Customer satisfaction and reduction in complaints.
- Achievement of workshop service targets.

Candidate Requirements

- Must have a responsible and disciplined approach.
- Should be capable of managing and motivating a team.
- Must be willing to work in a target-oriented environment.

Preferred Candidate: An experienced automobile service professional with strong technical knowledge and the ability to manage workshop operations efficiently.

Pay: ₹15,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Floor Supervisor (Alappuzha)
🏢 Cee Pee Suzuki
📍 Alappuzha