Job Title: Front Office Manager
Location: Ooty, Tamil Nadu
Industry: Hospitality (Resort)

Job Summary:

The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and managing the front office team. They will handle guest check-ins and check-outs, reservations, and overall guest satisfaction while maintaining high service standards at the resort.

Key Responsibilities:

1. Guest Services & Satisfaction:

- Oversee the front office operations, ensuring smooth check-ins and check-outs.
- Greet guests warmly and handle inquiries, requests, and complaints efficiently.
- Ensure a seamless guest experience from arrival to departure.
- Work closely with housekeeping and other departments to fulfill guest requests.

2. Team Management:

- Train, supervise, and mentor front office staff, including receptionists, bellboys, and concierge.
- Schedule and assign daily tasks to the front office team.
- Motivate staff to provide outstanding guest service.
- Monitor staff performance and provide feedback for improvement.

3. Reservation & Revenue Management:

- Manage room reservations, availability, and rate structures.
- Coordinate with sales and marketing teams to maximize occupancy and revenue.
- Monitor and improve online and direct booking performance.

4. Operations & Compliance:

- Ensure compliance with resort policies, safety regulations, and standard operating procedures.
- Maintain accurate records of guest check-ins,



check-outs, and billing.
- Handle financial transactions, including payments, refunds, and deposits.
- Implement and improve front desk procedures for efficiency.

5. Customer Relations & Brand Management:

- Ensure guests have a memorable and enjoyable stay.
- Address and resolve guest complaints professionally.
- Gather guest feedback and suggest service improvements.
- Maintain a strong brand image and uphold high hospitality standards.

Qualifications & Experience:

- Bachelor’s degree or diploma in Hotel Management / Hospitality Management.
- 4+ years of experience in front office operations, preferably in a resort or luxury hotel.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in hotel management software (IDS)
- Ability to handle high-pressure situations with professionalism.
- Excellent organizational and multitasking abilities.
- Fluency in English,hindi and kannada added advantage

Perks & Advantages:

- Competitive salary and incentives.
- Accommodation and meals
- Career growth opportunities within the resort.

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹30,000.00 per month

Benefits:

- Food provided
- Paid time off

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Microsoft Office: 5 years (Preferred)
- total work: 5 years (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Front Office Manager (Ooty)
🏢 West Downs The Heritage Resort
📍 Ooty