Handling L1 Security tickets for DBRE team

Attending Access related queries

Create DBs and Managing Insertion, deletion operation.

Running DB queries which involves minimal engagement.

DB Schema changes

Handling Data gathering requests

Handling low level setting issues

Incident handling

Dashboard creations

Quick fix/ Patch fixing

Documentation

SOP creation

Alert modification and threshold management

Back up monitoring

Restoration activities

Ticket monitoring for respective support area and communicate with customer for additional information and status update

Responsible for triaging and solving of production issues and updating the tickets to the stakeholders by adhering to the SLAs.

Work on resolution of tickets as per priority and perform requests,



recovery, data fix etc.

Problem Management

Maintain all relevant documentation.

Jira queue monitoring, create and update tickets with resolution details, categorization

Responsible for updating the tickets/ addressing any escalations and sharing the progress with the end users

Keep updated on support process knowledge and overall adherence to SLA and metrics

Perform initial troubleshooting, do analysis, resolve customer’s concerns

Pay: ₹800,000.00 - ₹2,500,000.00 per year

Work Location: In person

📌 Site Reliability Engineer (Bengaluru)
🏢 CornerTree Consulting
📍 Bengaluru