An Operations Executive in Hospitality is responsible for managing day-to-day administrative, service, and logistical functions to ensure a property, resort, or travel business runs smoothly and keeps guests happy.

- Day-to-Day Workflow: Oversee daily activities across departments such as the front office, housekeeping, guest relations, or event/banquet spaces.
- Bookings & Reservations: Manage room/tour inventory, track cancellations or modifications, and coordinate online travel agencies (OTAs), booking engines, or Property Management Systems (PMS).
- Vendor & Partner Coordination: Liaise with external suppliers, transport providers, and service partners to maintain quality standards and on-time execution. [1]
- Quality & Compliance: Conduct audits, ensure adherence to brand standard operating procedures (SOPs), and enforce health, safety,



and sanitation guidelines (such as HACCP in food/beverage areas). [1]
- Guest Issue Resolution: Handle escalations, monitor guest satisfaction scores, and implement service recovery steps. [1]
- Reporting & Data Analysis: Track daily logs, compile occupancy/operational reports, and assist management in identifying cost-saving or process-improvement opportunities. [1]

Key Skills & Requirements

- Soft Skills: Strong communication, problem-solving, multi-tasking under pressure, and interpersonal abilities.

Pay: ₹18,000.00 - ₹250,000.00 per month

Advantages:

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Operation Executive (Guwahati)
🏢 Priyanya Aviation Services Private
📍 Guwahati