Sales Executive

Bhima Jewels – Kodungallur

Job Title: Sales Executive

Department: Sales

Location: Bhima Jewels, KodungallurReports To:

1. Job Purpose

To provide excellent customer service, understand customer requirements, promote jewellery products and achieve individual and branch sales targets while maintaining Bhima Jewels' service standards.

2. Key Responsibilities

- Welcome customers warmly and provide a pleasant shopping experience.
- Understand customer needs, preferences and budget before suggesting suitable jewellery.
- Explain product details, including gold purity, weight, diamond quality, gemstones, designs and pricing.
- Demonstrate jewellery collections and suggest suitable products based on customer requirements.
- Achieve individual sales targets and contribute to overall branch business growth.
- Maintain good customer relationships and encourage repeat purchases and referrals.
- Follow up with customers regarding enquiries, quotations, wedding orders and pending purchases.
- Maintain proper product display, cleanliness and merchandising standards.
- Ensure safe handling and proper return of jewellery to designated counters and storage areas.
- Maintain product knowledge and stay updated on new collections, offers and promotions.
- Coordinate with billing, cash, inventory and other departments for smooth customer service.
- Collect customer feedback and support the branch in improving customer satisfaction.
- Follow company policies,



grooming standards and workplace discipline.

3. Required Qualifications

- Minimum Plus Two / Degree.
- Previous experience in jewellery or retail sales will be an added advantage.
- Freshers with good communication and customer-handling skills may also apply.

4. Required Skills and Competencies

- Good communication and interpersonal skills.
- Customer service orientation.
- Sales and negotiation skills.
- Product presentation skills.
- Basic mathematical and calculation skills.
- Ability to achieve sales targets.
- Teamwork and coordination.
- Positive attitude and willingness to learn.

5. Performance Indicators (KPIs)

- Individual sales target achievement.
- Conversion rate.
- Average bill value.
- Number of bills generated.
- Customer satisfaction and NPS.
- Customer follow-up and repeat business.
- Product knowledge and service quality.
- Grooming, punctuality and discipline.

6. Behavioural Expectations

- Maintain professional grooming and Bhima Jewels uniform standards.
- Be polite, honest and skilled with customers and colleagues.
- Demonstrate ownership and accountability.
- Maintain confidentiality of customer and company information.
- Be flexible to support other sections whenever required.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Sales Executive (Kodungallur)
🏢 Bhima Jewels
📍 Kodungallur