Key Responsibilities

1. Workshop Operations & Workflow

- Plan, organize, and control daily service and repair workflows to meet turnaround time (TAT) targets.
- Allocate job cards to technicians and supervisors based on skill sets and bay availability.
- Ensure proper availability, maintenance, and calibration of workshop tools, diagnostic equipment, and machinery.

2. Quality Control & Technical Resolution

- Conduct final quality inspections on vehicles before delivery to ensure "Right First Time" (RFT) repairs.
- Troubleshoot complex mechanical, electrical, and electronic diagnostic issues that frontline technicians cannot resolve.
- Monitor repeat repairs, analyze root causes, and implement corrective actions.
- Ensure strict adherence to OEM guidelines, technical service bulletins (TSBs), and safety standards.

3. Team Management & Training

- Supervise, coach, and motivate service advisors, floor supervisors, and technicians.
- Design and execute on-the-job training (OJT)



and skill matrices to upskill the technical team.
- Conduct performance reviews and enforce workplace safety and discipline.

4. Customer Satisfaction & Escalations

- Handle escalated customer complaints regarding vehicle performance or repair costs.
- Work closely with the service reception/advisors to maintain a high Customer Satisfaction Index (CSI).

5. Cost Control, Inventory & Reporting

- Monitor workshop efficiency, labor productivity, and operational expenses to improve profitability.
- Coordinate with the parts department to ensure the availability of spare parts and consumables.
- Prepare and submit daily, weekly, and monthly Management Information System (MIS) reports on revenue, warranty claims, and productivity.

Pay: ₹13,000.00 - ₹56,000.00 per month

Perks:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Works Manager (Hosur)
🏢 Prabal Motors Private
📍 Hosur