Job Description – Telecalling Executive (Collection)

Company: Velusha Finance Private Limited

Department: Collection

Designation: Telecalling Executive

Salary: Up to ₹25,000 CTC per month

Experience: 6 Months – 1 Year (Freshers can also apply)

Job Location: Saket, New Delhi

Job Summary

We are looking for a motivated and responsible Telecalling Executive to join our Collection Department. The candidate will be responsible for contacting customers regarding pending loan payments, providing payment reminders, and assisting in the timely recovery of outstanding dues through professional communication.

Key Responsibilities

1. Make outbound calls to customers regarding pending loan payments.

2. Follow up with customers for overdue and outstanding payments.

3. Remind customers about payment due dates and EMI obligations.

4. Understand customer payment-related issues and provide appropriate guidance.

5. Maintain proper records of customer interactions and follow-ups.

6. Coordinate with the collection team regarding payment commitments and updates.

7. Handle customer queries professionally and maintain valuable customer relationships.

8.



Update call remarks and payment status in the CRM system.

9. Ensure polite and professional communication with all customers.

Required Skills

- Good communication skills in Hindi and basic English.

- Basic knowledge of MS Excel and computer operations.

- Ability to handle customer queries and objections.

- Good listening and convincing skills.

- Basic understanding of loan and EMI processes.

- Experience in NBFC, banking, or collection processes will be preferred.

Eligibility

- Graduate or undergraduate candidates can apply.

- 6 months to 1 year of telecalling or collection experience preferred.

- Freshers with good communication skills may also apply.

**Note:** This role does not involve any sales targets. The primary responsibility is customer follow-up and collection coordination.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Saket)
🏢 VELUSHA PRIVATE
📍 Saket