Job Description – Client Relationship Manager (CRM)

Company: Socialpost Digital Media
Location: Jubilee Hills, Hyderabad
Work Mode: On-Site
Employment Type: Full time
Working Days: Monday – Saturday
Experience: 2–5 Years
CTC: Up to ₹6 LPA (Depending on Experience)

Job Overview

We are looking for a proactive and client-focused Client Relationship Manager to manage client relationships, ensure customer satisfaction, and strengthen long-term business partnerships. The ideal candidate should have excellent communication, coordination, and problem-solving skills, with the ability to understand client requirements and ensure smooth service delivery.

Key Responsibilities

- Build and maintain strong, long-term relationships with existing clients.
- Act as the primary point of contact for client communications and business requirements.
- Understand client expectations, business objectives, and marketing requirements.
- Coordinate with internal teams, including digital marketing, content, creative, and operations, to ensure timely service delivery.
- Conduct regular client meetings and follow-ups to review campaign performance and address concerns.
- Handle client queries, feedback, and complaints professionally and ensure timely resolution.
- Monitor client satisfaction and identify opportunities to improve service quality.
- Ensure timely communication of project updates, deliverables, and campaign progress.




- Identify opportunities for upselling and cross-selling additional services.
- Maintain client records, meeting notes, feedback, and relationship management reports.
- Support client retention and contribute to overall business growth.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 2–5 years of experience in Client Relationship Management, Account Management, or Customer Success.
- Experience in a digital marketing agency or media industry will be an added advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal, negotiation, and problem-solving abilities.
- Ability to manage multiple clients and priorities effectively.
- Good coordination and follow-up skills.
- Strong customer service orientation and relationship-building abilities.
- Proficiency in MS Excel, PowerPoint, and client management tools.

What We Offer

- Competitive salary package.
- Opportunity to work with a growing digital media company.
- Professional development and career growth opportunities.
- Collaborative and performance-driven work environment.

How to Apply

Interested candidates can share their updated resumes at:

Email: [email protected]

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Client Relationship Manager (Jubilee Hills)
🏢 SocialPost Digital Media
📍 Jubilee Hills