Req ID: 397588

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technology Consultant - Service Now IRM Developer to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Job Title: Technology Consultant – Service Now IRM Developer
Location: Chennai
Overall Experience: 5–7+ YearsRole SummaryWe are seeking an experienced Service Now IRM Developer with strong expertise in Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Policy & Compliance Management, Risk Management, Audit Management, and Service Now Platform Development. The ideal candidate will be responsible for designing, configuring, developing, and supporting Service Now IRM solutions to help organizations manage risk, compliance, controls, audits, and governance processes effectively. The role requires close collaboration with Risk Teams, Compliance Teams, Internal Audit Teams, Business Stakeholders, Security Teams, and Service Now Architects to implement scalable and compliant solutions.Day to Day Job Duties

- Design, configure, develop, and enhance Service Now IRM/GRC solutions based on business and regulatory requirements.
- Implement and support Service Now IRM modules including Policy & Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
- Configure risk registers, control frameworks, risk assessments, compliance testing, issue management, and remediation workflows.
- Develop and customize Service Now applications, business rules, client scripts, script includes, UI policies, and workflows.
- Configure IRM data models, indicators, controls, authority documents, risk statements, and compliance frameworks.
- Build and maintain automated workflows using Flow Designer and Integration Hub.
- Design and develop integrations between Service Now IRM and external applications using REST APIs, SOAP APIs, and Integration Hub.
- Support governance, compliance, operational risk, audit, and regulatory reporting requirements.
- Configure dashboards, reports, KPIs, and Performance Analytics for risk and compliance stakeholders.
- Participate in risk workshops, requirement gathering sessions, design discussions, and stakeholder reviews.
- Support data migration, platform upgrades, application enhancements, and release activities.
- Troubleshoot application, workflow, integration, and platform issues.
- Ensure adherence to Service Now development standards, security requirements, and platform best practices.
- Support SIT, UAT, production deployments, and post-production stabilization activities.
- Collaborate with cross-functional teams in Agile delivery environments.

Basic Qualifications

- 5–7+ years of experience in Service Now Development.
- 3+ years of hands-on experience with Service Now IRM/GRC implementations.
- Strong understanding of Governance, Risk, Compliance, Audit, and Control Management processes.




- Experience configuring and customizing Service Now IRM applications.
- Strong experience with Java Script, Business Rules, Script Includes, Client Scripts, and Flow Designer.
- Experience developing integrations using REST APIs, SOAP APIs, and Integration Hub.
- Strong understanding of Service Now platform architecture and security concepts.
- Experience working in Agile/Scrum delivery environments.
- Solid analytical, troubleshooting, communication, and stakeholder management skills.

Core Technical Skills

- Service Now IRM: Integrated Risk Management, Governance Risk & Compliance (GRC)
- Risk Management: Risk Registers, Risk Assessments, Inherent & Residual Risk Management
- Policy & Compliance: Authority Documents, Policy Lifecycle Management, Compliance Testing
- Audit Management: Audit Planning, Audit Engagements, Findings & Remediation Tracking
- Issue Management: Issues, Exceptions, Action Plans, Remediation Workflows
- Development: Java Script, Business Rules, Client Scripts, Script Includes, UI Policies
- Workflow Automation: Flow Designer, Integration Hub, Workflow Editor
- Integrations: REST APIs, SOAP APIs, MID Server, Third-Party Integrations
- Reporting & Analytics: Dashboards, Reports, Performance Analytics
- Security: ACLs, Roles, Groups, Access Controls, Data Security
- Platform Administration: Update Sets, Platform Customization, Release Management
- Methodologies: Agile, Scrum, SDLC

Nice to Have

- Experience with Service Now Vendor Risk Management (VRM).
- Experience with Service Now Business Continuity Management (BCM).
- Experience with Operational Risk Management and Enterprise Risk Management frameworks.
- Knowledge of regulatory frameworks such as SOX, ISO 27001, NIST, COBIT, PCI-DSS, GDPR, or HIPAA.
- Experience integrating Service Now IRM with Security Operations (Sec Ops) or ITSM modules.
- Familiarity with Service Now Performance Analytics.
- Exposure to Service Now AI, Virtual Agent, or Predictive Intelligence capabilities.
- Experience working with large-scale enterprise risk and compliance programs.
- Strong consulting, stakeholder management, and workshop facilitation skills.

Preferred Certifications

- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Certified Implementation Specialist – Risk and Compliance (CIS-RC)
- Service Now Certified Implementation Specialist – IRM
- Service Now Certified Implementation Specialist – Vendor Risk Management (Preferred)

Preferred Experience Profile

- 5–7+ years of Service Now Development experience.
- 3+ years of hands-on Service Now IRM/GRC implementation experience.
- Strong expertise in Risk Management,



Compliance Management, and Audit Management processes.
- Experience configuring and customizing Service Now IRM solutions.
- Strong understanding of governance, compliance, and regulatory frameworks.
- Experience working with business stakeholders, risk teams, compliance teams, and auditors.
- Hands-on experience with Flow Designer, Integration Hub, and Service Now scripting.
- Experience supporting enterprise-scale Service Now implementations.
- Strong communication, leadership, stakeholder management, and problem-solving skills.
- Experience working in Agile delivery environments.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @, @ and @ email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https:///en/contact-us.

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📌 Technology Consultant - ServiceNow IRM Developer (India)
🏢 NTT DATA Services
📍 India