We are seeking a dedicated Technical Support Associate to join our team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients in an international voice process environment. This role requires strong communication skills and the ability to troubleshoot technical issues effectively. Key Responsibilities: - Respond to customer inquiries and provide technical assistance via phone, email, or chat. - Diagnose and resolve technical issues related to our products and services. - Maintain a high level of customer satisfaction by ensuring timely and effective solutions. - Document customer interactions and technical issues in our support system. - Collaborate with other team members to improve processes and enhance customer experience.



- Stay updated on product knowledge and technical skills to provide accurate support. Required Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Familiarity with technical support processes and tools. - Ability to work in a fast-paced environment and handle multiple tasks. - Previous experience in an international voice process is a plus but not mandatory. If you are passionate about technology and customer service, we encourage you to apply for this exciting chance to grow your career in technical support.

This job is provided by Shine.com

📌 Technical Support Associate (Secunderabad)
🏢 Lyros Technologies-CMMI Level 3
📍 Secunderabad