Job Description

A bit about the team and what you'll deliver...

We’re looking for a passionate, customer-focused Technical Support Engineer to join the team and play a key role in delivering world-class technical support. As a Technical Support Engineer, you’ll be at the heart of our global product organisation — solving complex technical challenges and ensuring our customers have an exceptional experience with Trustonic products. You’ll collaborate across engineering, product, and support teams, contribute to product quality, and help shape the knowledge and processes that power our customer success.

As a Technical Support Engineer you will:

- Resolve complex technical issues across production and non-production environments
- Own and troubleshoot customer cases from a global support queue
- Provide clear, timely updates and proactively manage customer expectations
- Collaborate cross-functionally to deliver high-quality, seamless customer experiences
- Apply Knowledge-Centred Support (KCS) methodology to document solutions
- Author, publish, and continuously improve knowledge base articles
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders
- Participate in product testing, including new releases
- Contribute to improving customer-facing documentation (Wiki & Zendesk)




- Effectively manage workload and priorities in alignment with team objectives
- Continuously expand your expertise across the Trustonic SaaS platform

What you bring...

Experience & Background

- Demonstrable years of relevant technical support experience
- Experience with support tools such as JIRA and Zendesk preferred
- Fluent English (written and spoken) — able to explain complex technical topics clearly

Technical Skills

- SQL databases
- Linux (SSH keys & certificates)
- Git
- APIs
- Basic scripting (BASH or Python)
- Working knowledge of AWS
- Exposure to mobile technologies (highly advantageous)

What make you, you...

- Adaptable – open to change and continuously improving processes
- Action-oriented – take ownership, meet commitments, and drive results
- Organised & decisive – prioritise effectively and manage workload confidently
- Technically confident – solid understanding of your domain and responsibilities
- Growth-focused – proactive about learning and receptive to feedback
- A transparent communicator – able to influence, facilitate, and align teams
- Collaborative – foster positive teamwork and knowledge sharing
- Ethical & accountable – act with integrity and uphold our culture

📌 Technical Support Engineer (Bengaluru)
🏢 Trustonic
📍 Bengaluru