- Monitor and respond to inbound customer emails promptly and professionally.

- Handle customer queries and interactions through the AI SDR chatbot.

- Monitor inbound AI voice calls and ensure timely follow-ups with customers.

- Manage initial customer support requests and onboarding-related queries.

- Understand customer concerns and provide appropriate resolutions or escalate issues when required.

- Coordinate with internal teams to track and resolve customer issues.

- Maintain proper records of customer interactions, queries, and follow-up activities.

- Ensure timely responses and a positive customer experience across all communication channels.

Requirements

- 0.5 – 1 year of experience in Customer Support, Customer Success,



Client Coordination, or a related role.

- Excellent verbal and written communication skills.

- Positive email communication and professional etiquette.

- Ability to handle multiple customer interactions simultaneously.

- Strong problem-solving and follow-up skills.

- Basic knowledge of CRM tools and customer support platforms is preferred.

- Willingness to learn and work with AI-powered customer engagement tools.

- Customer-centric attitude with good interpersonal skills.

📌 Customer Success Executive (India)
🏢 InFynd
📍 India