Roles and Responsibilities Based on Client-Given Information

Manage payroll-related employee cases through the client-provided case-management platform in a non-voice workplace; review case details, payroll information and supporting documentation; investigate standard payroll queries relating to pay components, deductions, payroll inputs, payslips and payroll status; provide accurate written responses within agreed service levels; document actions and outcomes; and route policy decisions, approvals, payroll processing activities and complex exceptions to retained or specialist teams.

Skillsets and H2R Process Experience

Hands-on payroll operations or payroll case-management experience; sound understanding of payroll concepts, earnings, deductions, inputs, payslips,



payroll outputs and employee payroll queries; ability to perform basic payroll-input/output validation and interpret payslips; end-to-end case ownership, queue prioritisation and SLA/TAT management; experience working within SOPs and data-privacy controls; clear and empathetic written communication; analytical thinking, attention to detail and disciplined escalation of non-standard cases. Global or multi-country payroll experience preferred.

Platform Experience (Preferred)

Workday / ADP / ServiceNow or comparable HR, payroll and case-management platforms

📌 Payroll Cases Process Associate (Bengaluru)
🏢 Artech
📍 Bengaluru