Job Title: Customer Service Representative

Location: Noida, India.

Shift: Rotational shifts and offs.

5 Days Working, Immediate joiners preferred.

Job Summary:

We are seeking a highly skilled Customer Service Agent who is fluent and proficient in English to support real-time communication between our clients and the LPE (Limited Proficiency English) customer base. The CSR will facilitate accurate and culturally appropriate interpretation services in verbal formats, ensuring clear understanding and effective service delivery across various scenarios. This role requires exceptional language skills, cultural sensitivity, and a robust customer service orientation. The Agent will work closely with operations and support teams to assist in bridging any communication gaps and enabling high-quality interactions.

Key Responsibilities:

• Provide real-time verbal interpretation between LPE customers and English

speaking representatives, ensuring clarity and accuracy.

• Assist customers in understanding complex processes, instructions, or service

information with clarity and empathy.

• Partner with the customer team to support interactions across different

customer journeys (e.g., support calls, issue resolution).





• Maintain strict confidentiality and professionalism during calls.

• Help document and relay customer issues or needs clearly to internal

stakeholders.

• Collaborate with team leads, QA teams, and operations to ensure consistent

communication standards are met.

• Support training sessions or meetings involving participants when required.

Required Skills & Qualifications:

• Fluency and strong proficiency in English (spoken and written).

• Prior experience as a customer service agent in international voice process.

• Strong interpersonal and communication skills with the ability to manage

conversations professionally and sensitively.

• High level of attention to detail, particularly in conveying tone, intent, and

context accurately.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced

environment.

• Comfortable using digital tools such as Microsoft Teams, CRM platforms, or

other communication systems.

Think global. Think BIG.

Visit us: https://biglanguage.com

Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

📌 Customer Service Representative (Noida)
🏢 BIG Language Solutions
📍 Noida