US Customer Service Specialist – International Voice (Night Shift)

Location: India – Remote

Shift: 7:00 PM – 5:00 AM IST | Fixed Night Shift

Experience: 2+ years in International Voice Support, specifically with US/Canadian customers

Apply Link: - https://forms.gle/a4u8UHQcqMHe21qL8

About the Role:

We are looking for an articulate and customer-focused specialist to handle phone and support tickets for our US-based eCommerce store. The role involves assisting customers with orders and proactively following up to resolve issues.

Key Responsibilities

- Handle inbound and outbound calls with US customers.
- Resolve queries related to orders, tracking, cancellations, returns, and damages.
- Manage email/chat/helpdesk tickets as required.




- Maintain professional communication and a high level of customer service.

Requirements

- 2+ years of international voice support experience with US/Canadian customers.
- Excellent spoken English, active listening, and communication skills.
- Comfortable working a fixed night shift (7:00 PM – 5:00 AM IST).
- Ability to quickly learn current software and tools.
- Quiet home workspace and reliable high-speed wired internet.

Preferred: Experience with Shopify, Zendesk, Freshdesk, Gorgias, Aircall, or RingCentral. Shopify experience is not mandatory; training will be provided.

📌 US Customer Support Specialist (Voice Process) | Remote (India)
🏢 Pete Organics
📍 India