Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. In this role you will be the primary point of contact for our financial services clients, handling inquiries, troubleshooting problems, and ensuring a seamless, satisfying experience that strengthens long‑term partnerships. Responsibilities
• Act as the first point of contact for BFSI clients via phone, email, and chat.
• Provide accurate information on products, services, and processes.
• Investigate and resolve customer complaints within defined service level agreements.
• Record all interactions and outcomes in the CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Conduct follow‑up communications to confirm issue resolution and gauge satisfaction.
• Identify and suggest opportunities for upselling or cross‑selling where appropriate.
• Contribute to the development and maintenance of knowledge‑base articles.




• Achieve daily and weekly performance targets such as AHT, CSAT, and FCR.
• Participate in regular training sessions and team meetings. Qualifications
• High school diploma required; bachelor's degree preferred.
• 1–2 years of experience in customer service or call center environments, preferably within BFSI.
• Excellent verbal and written communication skills in English.
• Robust problem‑solving abilities and active listening skills.
• Ability to manage high call volumes and multitask effectively.
• Familiarity with CRM software and Microsoft Office suite.
• Customer‑centric mindset with empathy and patience.
• Willingness to work shift‑based schedules in a back‑office setting.
• Basic understanding of banking, insurance, or financial services concepts.
• Demonstrated reliability with good attendance and punctuality.

📌 Customer Relationship Executive (Didwana)
🏢 Digitide Solutions
📍 Didwana