Team Lead – BPO ( Inbound Voice Process) Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)

Location:
Infopark, Kakkanad, Kochi Shift: Night Shift (Monday–Friday)

Salary:
Up to ₹ 8 LPA

Education:
Bachelor's Degree Mandatory Responsibilities
• Monitor daily call performance, quality, and productivity of the team
• Ensure SLA, KPI, and client targets are consistently achieved
• Conduct regular coaching sessions, call audits, and performance reviews
• Handle customer escalations and critical cases effectively
• Monitor and control shrinkage and attrition levels
• Prepare daily and weekly team performance reports
• Maintain high customer satisfaction and service quality standards Requirements
• Minimum 5 years of experience in any BPO Inbound Voice(Mandatory)
• Minimum 2 years of proven experience managing a customer service team
• Inbound call experience is mandatory
• Strong knowledge of shrinkage and attrition management
• Excellent leadership, communication, and problem-solving skills Perks

📌 Team Lead – BPO (India)
🏢 advenxa
📍 India