Customer Support Executive – Voice Process (English + Hindi) industry: ITES / BPO / Customer Support

Job Type
Full time | Work From Office (WFO) Job Overview Cognizant is hiring enthusiastic and customer-focused candidates for its Voice Process. The role involves handling customer queries, moderating online listings, verifying information and ensuring accuracy and customer satisfaction.

Key Responsibilities
• Handle customer interactions through voice support in English and Hindi.
• Review and moderate online listings while maintaining 98%+ accuracy.
• Ensure tasks are completed within defined SLA/TAT timelines.
• Verify information and make accurate updates on map platforms.
• Monitor individual performance and achieve assigned targets.
• Maintain high customer satisfaction and minimize escalations.




• Identify process improvement opportunities and report them to supervisors. Requirements
• Qualification: Any Graduate
•

Experience:
Freshers and candidates with 0–11 months of experience.
• Languages: Good English and Hindi communication skills.
• Typing Speed: Minimum 30 WPM.
• Computer

Skills:
Basic knowledge of computers and MS Office.
• Basic knowledge of maps, navigation and geography is preferred. Benefits
• Annual CTC: ₹2.80 LPA
• Approx. Monthly In-hand: ₹17,500 Work Details
• Shift: Rotational shifts
• Working Days: 5 days a week
• Week Off: 2 rotational week-offs
• Work Mode: Work From Office (WFO)

📌 Customer Support Executive – Voice Process (Hyderabad)
🏢 2COMs
📍 Hyderabad