Hiring: Sales & Operations Specialist – Aroza Event Center

Location:
Remote – India Employment Type: Full-Time

Working Hours
California / Pacific Time (Mandatory)

Salary:
₹40,000 per month (Negotiable based on experience and performance) About Aroza Event Center Aroza Event Center is a modern event venue located in Clovis, California, USA, specializing in weddings, receptions, quinceañeras, birthdays, and other celebrations. We are looking for an experienced, sales-driven professional to manage our complete sales process, from handling new inquiries to converting leads into confirmed bookings. This role requires robust sales skills, excellent communication, disciplined follow-ups, and hands-on experience with CRM software. Mandatory Requirements
• 3–5 years of experience in event venue sales, hospitality sales, or event management.
• Previous hands-on experience with CRM software (HubSpot, Salesforce, Zoho, or similar).
• Willingness and ability to work daily on our company's internal CRM software.
• Strong experience in lead management, pipeline tracking, follow-ups, and sales reporting.
• Proven ability to convert inquiries into confirmed bookings.
• Excellent spoken and written English.
• Robust telephone sales, negotiation, and closing skills.
• Ability to work strictly according to California (PST)

working hours
.
• Reliable laptop, high-speed internet, backup internet, and backup power.

Key Responsibilities
1. Lead Management & Customer Communication
• Handle inquiries from phone calls, website, Google, Meta Ads, social media, referrals, and other sources.
• Respond to new inquiries within 5 minutes whenever possible.
• Understand customer requirements,



event dates, guest counts, and budgets.
• Create and maintain accurate lead records in our internal CRM. 2. Daily CRM Management
• Work on our internal CRM software every working day.
• Manage leads across different sales pipelines and stages.
• Update lead status, remarks, last contact date, and next follow-up date after every interaction.
• Schedule tasks, reminders, and appointments.
• Maintain accurate customer information and upload relevant documents.
• Ensure no active lead is left without a scheduled follow-up. 3. Sales Follow-ups & Lead Conversion
• Follow up with customers through calls, SMS, and emails.
• Manage New, Connected, Quote Sent, Tour Done, and Interested leads.
• Handle customer objections and provide suitable solutions.
• Encourage customers to schedule venue tours and move forward with bookings.
• Maintain consistent follow-ups until the customer books or the inquiry is closed. 4. Venue Tours & Appointments
• Schedule and confirm venue tours.
• Send appointment reminders and follow up with customers.
• Coordinate with the venue team to prepare for scheduled tours.
• Follow up after tours and understand customer feedback and concerns. 5. Pricing, Quotations & Negotiations
• Prepare and send quotations using our internal CRM.
• Explain packages,



pricing, inclusions, and optional upgrades.
• Recommend suitable packages based on event type, date, guest count, and budget.
• Handle negotiations professionally and obtain management approval for special pricing. 6. Booking Closure & Documentation
• Convert interested customers into confirmed bookings.
• Coordinate contracts, reservation forms, and deposits.
• Update booking details, payment records, and documents in the CRM.
• Coordinate confirmed bookings with the Operations Team for a smooth handover. 7. Daily Sales Reporting
• Track calls, customer interactions, and completed follow-ups.
• Monitor pending leads, appointments, quotations, and bookings.
• Prepare daily and weekly sales reports.
• Track sales performance, booking conversions, and revenue. Performance Expectations The selected candidate will be evaluated based on:
• New lead response time.
• Daily CRM usage and data accuracy.
• Follow-ups completed versus pending.
• Number of customer calls and interactions.
• Venue tours scheduled and completed.
• Quotations sent and booking conversion rate.
• Total confirmed bookings and revenue generated.
• Overall sales pipeline management. Who Should Apply? We are looking for someone who is:
• Sales-driven, proactive, and target-oriented.
• Experienced in CRM software and daily pipeline management.
• Confident handling customers and closing sales.
• Highly organized with excellent follow-up discipline.
• Comfortable working independently with minimal supervision.
• Accountable for daily activities, reporting, and results.

📌 Sales and operation executive (India)
🏢 Aroza Event Center
📍 India