Location:
Hyderabad, India Employment Type: Full time
About the Role
We are seeking a proactive and customer-focused IT Support Specialist to provide onsite and remote technical support for end users. The ideal candidate will have hands-on experience in desktop support, incident management, asset management, hardware troubleshooting, and end-user experience management. The candidate should possess strong communication skills and a customer-first approach to delivering high-quality IT services.
Key Responsibilities
Service Management
• Manage Incidents and Service Requests through ServiceNow or similar ITSM tools.
• Ensure timely resolution of tickets while adhering to defined SLAs.
• Maintain accurate documentation of incidents, requests, and resolutions.
📌 Support Engineer (Hyderabad)
🏢 TECEZE
📍 Hyderabad
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