• POSITION DESCRIPTION JOB TITLE : Officer-Employee Engagement GRADE : DM-II DEPARTMENT : Human Resources

LOCATION:
Region SUB-DEPARTMENT : Employee Engagement TYPE OF POSITION : Full-time REPORTS TO : Manager-EE REPORTING INTO NA
• ROLE PURPOSE & OBJECTIVE
• Person will work as Employee relations SPOC & would partner with of the respective State / Cluster.
• Make sure that employees feel committed to their organization’s goals and values and motivated to contribute to organizational success.
• SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE
• NA
• NA
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials
• Lead Engagement & Liaison with Business to understand their manpower requirement, priorities resourcing accordingly.
• Responsible to provide trained manpower to Business and is productive within 3 weeks of joining to the respective location.
• One to one interaction with individual staff for their queries /Managing Low Performers (PIP).
• Responsible for executing engagement interventions to enhance Trust Index
• To co-ordinate and evaluate the effectiveness of the workforce engagement strategy.
• To establish benchmarks and targets against which future improvements can be made.
• Hiring:
- CRO, FIO & other supporting vertical as well with in TAT. Customer (Both Internal & External)
• Educate Branch staff about all policies & processes adhered & amended by Ujjivan from time to time
• Act as a catalyst between branch employees & HR to make Ujjivan best place to work.
• Conflict management –Address issues in the field in full co-ordination with the line managers
- Establishing Rapport with the branch Staff & provide early feedback on any issues of dissatisfaction especially in the area of local supervision & management.
• Career Advancement Plan – Engaging employees on the opportunities across the region,



handholding and ensuring the implementation of orientation plans at the branches, post training.
• Managing End to end employee life cycle and give handholding to employees.
• State / Cluster Level owner of execution of the employee engagement activities and measure the outcomes (activities includes regional festival, employee anniversary gifts, family connect plan, sports tournament & Organizing Health & Medical checkup Camps for employees)
• Make Suring full & final settlement is on time (Branch clearance, Supervisor clearance, SHR clearance, IT assets).
• Ensuring confirmation as per process and helping concern supervisor to follow the process.
• Sharing payroll input to concern person within 100% efficiencies.
• Following up with supervisor to completion probation appraisal is on time.
• Handling as a regional/cluster spoke for sharing confirmation data with corporate team or business spoke (Daily resignation tracker, head count signs off etc.) Internal Process
• Regular Coordination with RLT on Issues & for resolutions
• Min 1/3 branch visits in a month. All branches to be visited in one quarter. Acting as an independent advisor for employees in tough situations
• Maintain a track of one to one interaction with branch staff& solution & counsel their issues
• Regional priorities and executing variance stage of branches/branch employee. (e.g.: EPFO data correction, KYC updation, various MIS etc.
• Helping people understand the value of their individual contributions.




• Improving communications.
• Recognizing positive work. Innovation & Learning
• Ensure that all members of the Branch staff are up to date on all relevant circulars and Benefits offered to them
• Assisting adherence to training/ mandatory training programs for branch staffs/completion Mandatory course on Swayam.
• Ensure adherence to training man-days/ mandatory training programs for branch staff.
• Coordinate with Distribution / Concern teams on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work.
• Make sure the coordination between staff of different teams, to build a collaborative spirit and shared sense of purpose
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications
• UG or PG Experience(Years and Core Experience Type)
• 2 to 4 Years Certifications
• If required Functional Skills
• Employee Sensitive Approach
• Decision making aptitude
• Analytical skills
• Sound on Compliances
• Process Driven
• Team player Behavioral Skills
• Stakeholder Management
• Excellent Listening skills
• Customer Oriented Competencies
• Individual Contributor
• Training Skills
• Grievance handling Skills
• Self-Driven & Result Oriented
• KEY INTERACTIONS INTERNAL EXTERNAL
• Regional HR Team / Branch Staff
• Business Team (DM/RSM/MSE team/Housing/PL/VL/Collection/CRM/AM) and all the Supervisors.
• Control Functions (Credit, Audit & Vigilance, Credit housing, Operation, IT, Legal & risk etc. )
• MFIN, Potential candidates
• Compliance Departments (PF)
• Other Agencies (Recruitment Vendors) / Capacity building institutes, HR berry, My ESOPS.com, CSPI, ascent HR) PREPARED BY DATE REVIEWED BY DATE LAST UPDATED BY DATE

📌 Officer-Employee Engagement (Jalandhar)
🏢 Ujjivan Small Finance Bank
📍 Jalandhar