• Hiring | General Manager – Residence Operations | Luxury Private Residence | Mumbai We are looking for an experienced and highly accomplished General Manager – Residence Operations to oversee the end-to-end operations of a prestigious private residence in Mumbai. The role requires a seasoned hospitality professional with exceptional leadership, operational excellence, financial acumen, and a strong understanding of luxury service standards.
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Experience:
15–20 Years
• Position: General Manager – Residence Operations
• Industry Preference: Luxury Hospitality / Five-Star Hotels / Premium Private Residences
• Working Pattern: Full time, Resident Role

Key Responsibilities
• Lead and oversee all estate operations, including Housekeeping, Culinary, Butler Services, Engineering, Security, Horticulture, Fleet, Wellness and Leisure.
• Establish and maintain five-star hospitality service standards, ensuring exceptional service delivery, discretion, and personalised experiences.
• Manage overall budgets, vendor contracts, procurement, petty cash, invoice approvals, and financial reporting.
• Oversee HR and administration, including staffing, rosters, payroll, employee training, performance management, and statutory compliance.
• Manage external liaison with BMC, Police authorities, Residents' Associations, and other regulatory bodies.
• Ensure timely renewal of statutory licences, NOCs, property registrations, and other compliance requirements.




• Lead crisis management and emergency response, ensuring preparedness for security incidents, medical emergencies, fire, and utility failures.
• Drive departmental SOPs, preventive maintenance schedules, operational audits, and continuous improvement initiatives.
• Lead, mentor, and develop department heads while fostering a culture of professionalism, confidentiality, warmth, and anticipatory service.
• Act as the single point of accountability for the Family Office on all operational matters. Desired Profile
• 15–20 years of relevant experience in luxury hospitality, five-star hotel operations, or premium private residence management.
• Proven experience in managing large, multidisciplinary teams and complex operational environments.
• Strong understanding of luxury service standards, guest experience, and personalized service delivery.
• Demonstrated expertise in financial management, budgeting, vendor management, and cost control.
• Experience in HR administration, statutory compliance, and workforce management.
• Strong crisis management, leadership, communication, and stakeholder management skills.
• High standards of integrity, discretion, confidentiality, and professional conduct.
• Ability to manage a full-time resident role with 24/7 accountability and emergency availability. ? Interested candidates may share their updated CV to Talentconnect.
[email protected].

📌 General Manager – Residence Operations | Luxury Private Residence (Mumbai)
🏢 Reliance Infrastructure
📍 Mumbai