Role Summary We are seeking an experienced ServiceNow Architect / ServiceNow Lead with solid expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions. The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences.

Key Responsibilities
ServiceNow Architecture & Solution Design
* Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps.
* Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns.
* Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions.
* Provide technical leadership for enterprise ServiceNow implementations and enhancements.
* Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability. Integrated Risk Management (IRM)
* Architect and implement ServiceNow IRM / GRC solutions including:
* Risk Management
* Policy & Compliance
* Audit Management
* Regulatory Change Management
* Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows.
* Automate governance, risk,



and compliance processes for improved audit readiness and enterprise visibility.
* Support integration of IRM processes with CMDB, business applications, and operational data. Business Continuity Management (BCM)
* Design and implement BCM capabilities including:
* Business Impact Analysis (BIA)
* Continuity Planning
* Recovery Management
* Crisis Response Workflows
* Configure continuity plans, process dependencies, recovery objectives, and resilience workflows.
* Support continuity testing, simulation exercises, and recovery readiness initiatives.
* Enable operational resilience through integrated ServiceNow workflows and automation. Security Operations (SecOps)
* Lead implementations across ServiceNow SecOps modules including:
* Security Incident Response (SIR)
* Vulnerability Response
* Threat Intelligence integrations
* Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response.
* Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms.
* Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting. Development & Integrations




* Develop and customize ServiceNow applications using:
* JavaScript
* Glide API
* Script Includes
* Business Rules
* Client Scripts
* Flow Designer
* IntegrationHub
* Build and maintain REST/SOAP integrations with enterprise applications and security platforms.
* Design reusable workflows, automation components, and scalable integrations.
* Support platform upgrades, release activities, and performance improvements. Leadership & Governance
* Mentor developers and administrators across implementation and support activities.
* Conduct architecture reviews, code reviews, and technical assessments.
* Ensure compliance with enterprise standards and ServiceNow development best practices.
* Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases. Required Skills & Experience
* 7–12+ years of overall IT experience with strong ServiceNow implementation and architecture expertise. Proven hands-on experience in:
* IRM / GRC
* BCM
* SecOps Strong knowledge of:
* JavaScript
* Glide API
* Flow Designer
* ServiceNow scripting
* REST/SOAP integrations
* Experience implementing:
* Security Incident Response
* Vulnerability Response
* Risk & Compliance workflows
* Business Continuity processes
* Good understanding of:
* CMDB
* Enterprise integrations
* Security operations
* Governance and compliance frameworks
* Strong leadership, problem-solving, stakeholder management, and communication skills.

📌 Principal/ Lead ServiceNow Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad