Role: Customer Support Executive Process: Blended

Working Hours
6 days, rotational basis

About Us
Scrubsy is India’s #1 foam-based household cleaner
- trusted by thousands of families for kitchen, bathroom, footwear, and all-purpose cleaning. We’re a rapid growing D2C brand under BoldChem Science Pvt. Ltd., scaling rapidly across Amazon, our own website, and quick commerce platforms. We are a funded organization. We move fast, we care deeply about quality, and we’re building the team that is passionate Brief: As Customer Support Executive, you are the first and most frequent touchpoint a Scrubsy customer will have. You will handle all customer interactions with speed, warmth and accuracy. You are not just resolving queries; you are shaping how customers feel about the brand every single day.

Key Responsibilities
• Manage communications across various communication channels
• Conduct outbound feedback calls to customers post-delivery to understand their overall purchase experience, product satisfaction, and delivery experience
• Capture and document customers feedback accurately
• Coordinate with internal stakeholders to gather relevant information and share customer insights related to product,



package and delivery experience
• Respond to customers interactions with accuracy, warmth, and a consistent brand voice
• Identify interactions that needs escalation
- and flag it
• Ensure every customer leaves the conversation feeling heard and helped
• Monitor and report any unusual spikes in complaints or review patterns What We Are Looking For Mandatory Requirement
• 1 to 5 years of customer support
• Hands -on experience using Customer Support tools
• Exceptional written and verbal communication skills
• Proficiency in Google Workspace and Microsoft Office
• Ability to manage multiple priorities simultaneously
• Detail oriented Additional Requirement
• Prior experience in D2C, e-commerce or startup
• Exposure to quick commerce platforms
• AI Adaptability Who You Are
• Empathetic
- you genuinely want to help customers
• Reliable
- you show up without it being a mandate
• Resilient
- complaint queues and angry customers don’t rattle you
• Curious
- you notice patterns in what customers are saying and speak up about them

📌 Customer Support Executive (Gurugram)
🏢 Scrubsy
📍 Gurugram