Head of Operations – Indian Snack House (ISH)

Location:
Chennai Department: Supply Chain & Operations Role: Head of Operations About Indian Snack HouseIndian Snack House is a quick-growing Indian sweets and snacks brand on a mission to bring authentic regional flavours to consumers across India. With a growing presence across D2C, Swiggy, Zomato, and Quick Commerce platforms, we are building a scalable, technology-driven supply chain to support our next phase of growth. We are looking for a high-ownership, execution-driven Head of Operations who can lead our end-to-end supply chain operations, build strong teams, establish robust processes, and drive operational efficiency at scale.

Key Responsibilities
1. Inventory Control & Tracking
• Own end-to-end inventory visibility across warehouses, channels, and locations.
• Implement strong inventory tracking, reconciliation, FIFO/FEFO, and stock accuracy processes.
• Minimize inventory losses, expiry, stockouts, and working capital blockage.
• Build data-driven inventory planning and replenishment systems. 2. First-Mile Operations & Cost Optimization
• Manage vendor-to-warehouse logistics, pickup planning, and inbound movement.
• Optimize first-mile logistics costs through route planning, vendor consolidation, and transporter negotiations.
• Ensure timely inward movement, GRN completion, and inventory availability. 3. Warehouse Management
• Lead warehouse operations, including inbound, storage, picking, packing, dispatch, and stock audits.
• Drive warehouse productivity, manpower efficiency, space utilization, and cost per order.
• Establish scalable SOPs, operational dashboards, and accountability systems.
• Ensure warehouse hygiene, product handling standards, and process compliance. 4. D2C & Quick Commerce Fulfilment
• Own end-to-end order fulfilment across D2C, Quick Commerce, and Swiggy/Zomato channels.
• Ensure high order fulfilment rates, dispatch accuracy, and adherence to platform SLAs.
• Drive availability, PO fulfilment,



and timely replenishment across Quick Commerce dark stores and distribution centres.
• Build systems to manage seasonal demand spikes and high-volume festive operations. 5. Mid-Mile & Delivery Operations
• Manage warehouse-to-distribution-centre, store, and fulfilment-location movements.
• Optimize transportation costs, delivery timelines, vehicle utilization, and route efficiency.
• Establish strong logistics partner relationships, tracking mechanisms, and escalation processes.
• Reduce delivery failures, delays, damages, and operational leakages. 6. Team Leadership & Process Excellence
• Lead, mentor, and develop teams across inventory, warehousing, logistics, and fulfilment.
• Build a culture of ownership, accountability, and measurable performance.
• Implement technology, automation, and data-driven decision-making to improve efficiency.
• Identify operational bottlenecks and proactively build scalable solutions. Ideal Candidate
• 7–12+ years of experience in supply chain, warehouse, logistics, or operations management, preferably in FMCG, D2C, Quick Commerce, or consumer brands.
• Proven experience managing multi-location operations and high-volume order fulfilment.
• Strong understanding of inventory management, warehouse operations, logistics cost structures, and distribution networks.
• Excellent analytical capabilities with proficiency in Excel, ERP/WMS systems, and operational dashboards.
• Ability to build processes, manage large teams, and solve complex operational challenges.
• Strong bias for action, attention to detail, cost consciousness, and end-to-end ownership.
• Comfortable working in a fast-paced startup environment with ambitious growth targets. What We're Looking ForWe are not looking for someone who simply manages daily operations. We want a leader who can build an operations engine that scales 5–10X without proportionately increasing costs or complexity.
• Someone who can combine strong on-ground execution, analytical thinking, team leadership, and process discipline to make operations a competitive advantage for Indian Snack House.

📌 Head of Operations (Chennai)
🏢 Indian Snack House
📍 Chennai