• Administration and maintenance of the NinjaOne Remote Monitoring and Management(RMM) setting across customer endpoints.
• Monitor endpoint health, alerts, system performance, availability, and identified failures using NinjaOne.
• Monitor and remediate issues related to NinjaOne agents, device communication, monitoring policies, patching, and endpoint management.
• Responsible for configuring and maintaining Windows OS and third-party application patching, including patch policies, schedules, deployment status, and compliance reporting. NinjaOne supports scheduled deployment, customizable patch policies, real-time patch status, and reporting.
• Troubleshoot patch scan failures, patch installation failures, reboot dependencies, offline endpoints, and other patch-related exceptions. These are directly relevant to your current environment, where scan failures and patch failures are being handled through Ninja.
• Hands-on experience with key NinjaOne capabilities such as:
• Endpoint/Device Management
• Agent deployment and management
• Monitoring and alerting
• Patch Management
• Software deployment
• Remote Access
• Scripting and Automation
• Reporting
• IT Asset Management
• Configure and fine-tune monitoring policies, alert conditions, thresholds, and automated remediation workflows based on operational requirements.
• Develop and maintain automation scripts, particularly PowerShell, for endpoint administration, remediation, software deployment, and repetitive operational activities.
• Experience working with NinjaOne APIs and third-party integrations would be an advantage. NinjaOne provides public API documentation and supports integration capabilities.
• Perform remote troubleshooting and remediation of Windows desktops, laptops, and servers through NinjaOne.
• Monitor device inventory and maintain endpoint information for managed environments.
• Work with Service Desk,



Infrastructure, and Security teams for incident resolution and endpoint-related issues.
• Investigate recurring alerts and failures, identify patterns, and recommend opportunities for automation and permanent remediation.
• Create and maintain technical documentation, SOPs, troubleshooting guides, and knowledge-base articles.
• Generate weekly and monthly operational reports covering patch compliance, endpoint status, failures, remediation activities, and other required metrics.
• Train and mentor support engineers on effective usage of NinjaOne, patch troubleshooting, remote management, and standard operational procedures. Required Technical Skills
• Hands-on administration experience with NinjaOne RMM.
• Strong understanding of Windows Server and Windows Desktop administration.
• Good knowledge of endpoint monitoring, alert management, patch management, software deployment, and remote troubleshooting.
• Good working knowledge of PowerShell scripting and automation.
• Understanding of Windows services, Event Viewer, performance monitoring, networking, and endpoint troubleshooting.
• Experience troubleshooting patch scan, deployment, installation, reboot, and compliance issues.
• Knowledge of REST APIs and third-party tool integrations.
• Familiarity with Microsoft 365, Active Directory, Intune, and endpoint/security tools is desirable.
• Strong incident troubleshooting, root-cause analysis, documentation, and communication skills. Preferred Experience
• Previous experience with other RMM platforms such as Kaseya VSA, ConnectWise Automate, Datto RMM, or N-able would be an advantage.
• Experience working in an MSP / Managed Services environment supporting multiple customer environments.
• Experience building automation-first remediation and reducing repetitive RMM-generated tickets.
• Ability to analyze recurring patch failures and develop corresponding KBAs, scripts, policies, or automated remediation.

📌 TECHNICAL LEAD (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru