Role Overview: The Senior Manager – COE (Employee Relations & Compliance) is responsible for driving excellence in compliance management, grievance management, ER processes and policy governance across the organization. This role partners with Vertical Head – BU HR (SCM) to build safe, compliant, and equitable workplaces across distribution centers and warehouses.

Key Responsibilities
1) Employee Relations & Policy Governance
• Lead disciplinary process governance and grievance redressal with process integrity
• Ensure consistent application and periodic revision of HR policies and conduct guidelines
• Investigate and resolve escalated ER cases in coordination with Legal and BU HRBPs, advise stakeholders on appropriate disciplinary actions
• Drive grievance redressal forums and investigate complaints including POSH, CoC 2) Labor Compliance & Audit Readiness
• Monitor statutory compliance across labor laws, POSH, Code of Conduct (CoC), maintain documentation and ensure timely audits
• Track and report adherence to statutory requirements and facilitate timely audits
• Track, review, and close audit observations related to people practices
• Partner with legal team for updates on regulatory changes and ensure policy alignment 3) Risk & Governance
• Own HR risk register and build preventive mechanisms for ER and compliance risks
• Conduct awareness sessions and training programs on POSH, CoC, and other policy-related topics




• Provide compliance support in special investigations and audit responses
• Provide counsel on compliance-related matters and policy adherence across the business 4) Analytics, Benchmarking & Change Enablement
• Leverage analytics to track effectiveness of COE interventions, provide insights to CHRO and HR leadership
• Benchmark practices on employee experience and engagement with industry peers and adapt best practices
• Lead change enablement programs around recent COE-led policies, digital tools, and process enhancements
• Collaborate with Business HR teams for customized rollouts and impact measurement
• Maintain a repository of best practices and share knowledge with broader HR teams across the organization 5) Team Development & Capability Building
• Foster a learning environment that encourages ownership, upskilling, and cross-functional collaboration
• Define KRAs, review performance periodically, and create development plans for the respective COE team
• Facilitate knowledge sharing and create SOP documentation to build institutional memory Desired Qualification &

Experience:
• Bachelor’s/Master’s degree in human resources, Business Administration, Psychology or a related field
• 10+ years of HR leadership experience with relevant exposure to HR COE role, preferably in the retail or consumer-driven industry
• This position may involve travel to Bavla , Gujarat location.

📌 Senior Manager – COE (Ahmedabad)
🏢 Croma
📍 Ahmedabad