Renewal & Expansion Specialist

Location:
Bangalore Role Overview : As a Renewal & Expansion Specialist, you will own renewals across Superset’s existing revenue portfolio while driving upsell and cross-sell opportunities. You’ll work closely with Customer Success Managers to identify account growth opportunities, manage commercial conversations, and build long-term customer relationships. This is a sales-led farming role, with prior hunting/new business experience being an added advantage

Key Responsibilities
● Own renewals across a portfolio of existing Superset corporate customers and ensure timely closure of the revenue cycle. ● Drive renewal conversations, negotiations, and commercial closures with existing customers. ● Partner closely with Customer Success Managers to understand account health, customer requirements, and upcoming renewal opportunities. ● Identify and drive cross-sell and upsell opportunities across the existing customer base. ● Build a strong understanding of customer organisations, stakeholders, usage, and business requirements to identify expansion opportunities. ● Engage with decision-makers and commercial stakeholders to communicate the value of Superset and drive account growth. ● Maintain a healthy renewal pipeline and ensure accurate tracking of renewal and expansion opportunities. ● Work with internal teams such as Customer Success, Product, and Implementation to resolve commercial or account-level requirements that impact renewals. ● Forecast renewals and expansion revenue and proactively flag risks to the business. ● Build long-term relationships with customers while maintaining a strong commercial focus.



Requirements | You’ll be a outstanding addition to our team if: ● 2–5 years of experience in sales, with significant experience in farming / account management / renewals / expansion sales. ● Strong experience managing and growing an existing customer portfolio. ● Proven experience handling renewals, upselling, cross-selling, and commercial negotiations. ● Ability to build relationships with multiple stakeholders within an account and engage with senior decision-makers. ● Strong ownership of revenue targets and ability to work towards measurable commercial outcomes. ● Good understanding of sales pipelines, forecasting, CRM hygiene, and account planning. ● Strong communication, negotiation, and relationship-management skills. ● Ability to work closely with Customer Success while maintaining clear ownership of the commercial conversation. ● Experience in hunting / new business sales will be an added advantage. ● Experience in B2B SaaS, EdTech, HRTech, or a technology-led business would be useful. Good to have : ● Hands-on use of AI tools (e.g., ChatGPT, automation tools) to improve prospecting, research, and deal execution. ● Strong structured thinking and problem-solving ability, especially in breaking down complex enterprise sales cycles. ● Comfort working with technology tools across CRM, outreach, and sales enablement platforms. ● Ability to form clear, logical opinions backed by data and customer insights. ● High speed of execution with the ability to move deals forward proactively and consistently. ● Experience in HRTech / HRMS / recruitment platforms. ● Exposure to campus hiring or early talent programs. ● Ability to build business cases and articulate ROI to senior stakeholders.

📌 Renewal & Expansion Specialist (Bengaluru)
🏢 Superset
📍 Bengaluru