Sales & Marketing Associate Student Counsel

Location:
Delhi, Bangalore, Lucknow, Kolkata

Job Description
Job Purpose : This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Key Responsibilities
AEP Coordination & Sales Enablement
• Counsel Students for programs offered by the institution
• Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
• Educate AEP’s about the product portfolio and services.
• Auditing the process of AEP’s, including assessing call quality by AEP’s
• Coordinating with the AEP and students for all admission related documentation and queries
• Conducting training sessions for AEP counsellors at regular intervals
• Resolving all critical student cases and center cases reported from various department
• Assists AEP resources to sell to manage leads.
• Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed. Lead Management
• Allocate leads to AEP's as per the agreed grid with the TM and AM
• Ensure service levels are met at all times, both internally and externally
• Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.




• Manage walk-ins & counsel leads at the Learning Center MIS & Reports
• Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
• Track lead queries, follow up with AEPs to resolve & maintain MIS Stakeholder Collaboration
• work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs Key Interactions Internal Stakeholders External Stakeholders HODs at NCDOE AEP’s University Functions Students/ Parents Dimensions
• Individual contributor role. Requirements
- Skills & Competencies
• Robust communication and interpersonal skills
• Counseling and problem-solving abilities
• Stakeholder management and coordination
• Proficiency in CRM tools (Salesforce preferred), MS Office Suite
• Attention to detail, process orientation, and multitasking
• Ability to work independently and as part of a team
• High customer-centric approach with time management skills Requirements
- Education & Work Experience
• Graduate/Postgraduate in any discipline.
• Relevant experience of at least 3 years of work experience in student counseling, education sales/support, or AEP/partner management.
• Familiarity with distance/online education processes will be an added advantage. Please share your CV at [email protected].

📌 Associate Student Counsel (Kakori)
🏢 NMIMS CDOE
📍 Kakori