• Serve as the first point of contact for support requests via the Service Portal and phone.
• Clarify, screen, and resolve user-reported issues.
• Maintain and update support documentation and knowledge base articles.
• Provide 2nd level support for a wide range of business-critical applications.
• Liaise with internal product teams and external vendors to coordinate issue resolution. Requirements
• Experience with ITSM tools and support processes.
• Excellent communication skills in English—both spoken and written.
• A knack for explaining technical issues in a clear, user-friendly way.
• Awareness of cybersecurity principles and best practices.
• The ability to stay calm under pressure and prioritize tasks effectively.
• A self-driven and accountable approach to work.
• Flexibility to adapt in a agile, fast-paced environment.
📌 IT Support Specialist (Bengaluru)
🏢 Talentfleet Solutions
📍 Bengaluru
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