Company: Geepas India Pvt. Ltd.
Location: Kochi, Kerala
Job Responsibilities:
- Handle customer queries, complaints and service requests.
- Coordinate with service centres and technicians for home appliance repairs.
- Follow up on product warranty, replacement and repair requests.
- Maintain customer records and service reports.
- Coordinate with internal teams to ensure timely issue resolution.
- Ensure customer satisfaction through proper follow-up.
Requirements:
- 2-3 years of experience in customer service, preferably in the home appliance industry.
- Knowledge of home appliances and after-sales service operations.
- Positive communication and coordination skills.
- Proficiency in MS Office and Excel.
- Good problem-solving and customer-handling skills.ponsibilities
Fluency in English and Malayalam is mandatory. Knowledge of Tamil will be an added advantage.
📌 Customer Service Coordinator (Kochi)
🏢 Western International
📍 Kochi
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