11 Nov
|
Everforth Quinnox
|
Bengaluru
11 Nov
Everforth Quinnox
Bengaluru
Role & responsibilities
- 6 +years of experience in an IT service desk, tier-1/tier-2 application support, or incident triage coordinator role for an enterprise application environment.
- Deep proficiency with enterprise ticketing systems (ServiceNow preferred), including queue management, SLA tracking, and catalog routing.
- Working knowledge of enterprise HR, CRM, and financial terminology (payroll cutoffs, LMS compliance, timecards, commission cycles).
- Demonstrated ability to remain calm and decisive during high-pressure major incident bridge calls.
- Excellent verbal and written communication skills with robust customer-service focus.
Preferred candidate profile
📌 Enterprise Platform Front-Door Triage Coordinator (Bengaluru)
🏢 Everforth Quinnox
📍 Bengaluru