Role & responsibilities

- Handle inbound and outbound customer calls to address banking-related queries, service requests and complaints.
- Provide accurate information on banking products, services, account-related processes and transactions.
- Identify customer needs and proactively promote relevant banking products such as credit cards, loans, insurance and other financial offerings.
- Drive upselling and cross-selling targets while ensuring a positive customer experience and maintaining service quality.
- Maintain accurate customer interaction records, follow up on unresolved queries and adhere to banking processes, compliance requirements and data confidentiality standards.

Working Details

- Working Days: 6 Days a Week

- Weekly Off: 1 Rotational Week Off

- Shift: Rotational Shifts (Shift window for females 7 am - 7pm)

Preferred candidate profile

Graduate.

No BTech, BCAor MCA

Candidates must be comfortable with customer support and upselling responsibilities, rotational shifts, and rotational weekly offs.

📌 Customer Support Executive (Noida)
🏢 Gostravvy
📍 Noida