We are hiring for a leading Business Process Management (BPM) company with a strong presence in the global business services industry. The organisation works with international clients to deliver customer experience, sales and business process solutions.
We are looking for a dynamic and customer-focused Senior Process Associate International Voice Process with experience handling US customers, preferably in international sales and customer service.
Location: Bangalore
Working Days: 5 Days
Shift: US Night Shifts
Key Responsibilities
- Handle inbound and outbound customer calls from US clients professionally and efficiently.
- Understand customer requirements and provide appropriate product or service solutions.
- Promote company products and services while identifying sales opportunities.
Required Skills & Experience
- Prior experience in US Sales and International Voice Process is preferred.
- Strong sales aptitude and customer-handling skills.
- Excellent verbal communication skills in English.
- Experience handling international customers is mandatory.
- Basic computer proficiency and ability to work on CRM applications and tools.
- Ability to achieve sales targets, conversions and customer service objectives.
- Robust customer service orientation and problem-solving skills.