- Monitor and manage operational activities at the venue.
- Drive the venue team to achieve assigned objectives within agreed timelines.
- Review and ensure 100% venue preparedness for flawless delivery.
- Review and ensure compliance with applicable policies and procedures.
- Review and report daily risks, issues, performance indicators and other predefined parameters.
- Review measures required to achieve 100% process adherence.
- Attend scheduled briefing sessions to receive updates on compliance and project-related information and parameters.
- Resolve operational and technical issues at the venue with guidance from relevant teams and stakeholders.
- Manage risks associated with venue services on an ongoing basis, provide early visibility of issues and the actions taken to mitigate them,
and ensure service delivery complies with relevant regulatory frameworks and contractual requirements.
Requirements
- Approximately 2-3 years of experience in operations, business operations or service delivery.
- Good hands-on experience with Microsoft Office, including Excel, PowerPoint and Word.
- Strong communication skills.
- Strong analytical skills.
- Willingness and ability to travel 70%-80% of the time.
- Demonstrates a professional, team-oriented and service-oriented approach.
- Flexible to work weekends and extended hours when required.
- Ability to report to the examination venue three hours before the scheduled start time, often by 6:00 AM.
- Open to working a six-day week with a flexible weekly day off.