- Manage international customer support operations, ensuring timely resolution of queries from clients across different time zones.
- Develop and implement effective strategies to improve customer satisfaction ratings, reducing churn rates and increasing loyalty.
- Collaborate with cross-functional teams to resolve complex issues related to product functionality, billing, or technical difficulties.
- Analyze performance metrics to identify areas for improvement and optimize processes for better efficiency.
Job Requirements :
- 1-15 years of experience in BPO/Call Centre industry with a focus on international voice process management.
- Robust understanding of digital marketing principles and their application in an e-commerce environment.
- Excellent communication skills in English (written & spoken) with ability to work effectively with diverse cultures.
📌 Customer support- International process (Gurugram)
🏢 TP
📍 Gurugram
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