- Handle customer interactions through calls, emails, and chats
- Register and process insurance claims and service requests
- Verify customer details, policy coverage eligibility, and supporting documents
- Coordinate with service partners and internal teams for timely case resolution
- Maintain accurate case records and ensure adherence to defined SLAs
- Escalate complex cases as per established process guidelines
- Deliver a high-quality customer experience and ensure customer satisfaction
Requirements:
- Basic understanding of warranty, insurance, and service processes
- Technical knowledge of electronic appliances and devices
- Proficiency in CRM/Ticketing tools and MS Office
📌 Customer Support Executive (Mumbai)
🏢 Redion
📍 Mumbai
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