We are Hiring for Escalation Desk Executive at Bangalore location!
Profile : Social Media Escalation- Shivaji Nagar, Bangalore
Salary slab is upto 3.6 LPA
Transport facilities are available
6 Days of working with one rotational week off
Any 12th pass, Graduate , Undergraduate , Fresher or experience all can apply.
Role & Responsibilities :
1. Handling Escalated Complaints: Manage complex customer complaints escalated by frontline customer service executives or team leaders.
2. Issue Investigation: Thoroughly investigate customer concerns, identify the root cause, and understand why the issue was not resolved at the initial level.
3. Complaint Resolution:
Provide appropriate and effective solutions to customers while following company policies and procedures.
4. Customer Communication: Communicate with dissatisfied or frustrated customers professionally, patiently, and empathetically.
5. Cross-Department Coordination: Coordinate with internal departments such as operations.
Interested candidates can connect : (phone hidden) (Fauzia)