Escalation Specialist (Delhi)

Escalation Specialist (Delhi)

11 Nov
|
IPI Technolab
|
Delhi

11 Nov

IPI Technolab

Delhi

Roles and Responsibilities

- Manage customer escalations from various channels (web, email, chat) to resolve complex issues.

- Provide exceptional customer service by understanding their needs and concerns.

- Identify opportunities for process improvements to enhance customer satisfaction.

- Collaborate with cross-functional teams to implement changes and improve overall performance metrics.

- Analyze data to measure key performance indicators such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

- 4-7 years of experience in a similar role or industry.

- Solid knowledge of complaint management processes and procedures.

- Ability to work effectively under pressure while maintaining high levels of accuracy and attention to detail.

- Excellent communication skills with ability to articulate technical information clearly.

📌 Escalation Specialist (Delhi)
🏢 IPI Technolab
📍 Delhi

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