Role & responsibilities

- Provide L2/L3 production support for Java-based enterprise applications, ensuring maximum system availability and performance.
- Monitor application health using tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, and ELK Stack.
- Investigate and resolve production incidents, troubleshoot application, database, and infrastructure issues within SLA timelines.
- Perform root cause analysis (RCA) and implement preventive measures to avoid recurring incidents.
- Support Java, Spring Boot, Microservices, REST APIs, and cloud environments (AWS/Azure).
- Analyze application logs, server logs, and database queries using Oracle, SQL Server, or PostgreSQL.
- Collaborate with development, DevOps, middleware,



and infrastructure teams for issue resolution and deployments.
- Participate in release activities, change management, and production validation processes.
- Automate repetitive support tasks using Shell Scripting, Python, or Java utilities.
- Work in a 24x7 support workplace, handling incident management, problem management, and service requests through ServiceNow, Jira, or BMC Remedy.
- Required Skills: Java, Microservices, SQL, Linux/Unix, Splunk, AWS/Azure, Production Support, Incident Management, RCA, ServiceNow, Monitoring Tools.

📌 Java Production Support Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad