Job description: Customer Support Executive

Process: E-Commerce

Company: iEnergizer

Work Mode: Work From Office

Interview Mode: Virtual

Joining: Immediate Joiners Only

Salary & Shift Details

In-Hand Salary:22,000 per month

Eligibility: 12th Pass

Experience: Freshers and experienced candidates can apply

Shifts: Rotational shifts for males; morning shifts for females

Work Location: Noida

Job Overview

We are hiring Customer Support Executives for the E-Commerce process. The role involves assisting customers with order-related queries, delivery updates, returns, refunds, cancellations, and other shopping-related concerns through customer support channels.

Roles & Responsibilities

* Handle customer queries related to online orders and purchases.

* Provide updates on order status, shipment tracking, and delivery delays.

* Assist customers with order cancellations, returns, and refund-related queries.

* Resolve concerns regarding missing, damaged, or incorrect products.





* Address payment failures and transaction-related issues.

* Coordinate with the relevant teams to resolve customer complaints.

* Maintain accurate customer interaction records in the system.

* Follow company policies and meet productivity and quality targets.

* Ensure skilled communication and customer satisfaction.

Eligibility Criteria

* Minimum qualification: 12th pass.

* Freshers are welcome to apply.

* Good communication and customer-handling skills.

* Basic computer knowledge.

* Willingness to work from the office and adhere to the assigned shift schedule.

* Immediate joiners preferred.

Interview & Application Details

Interview Mode: Virtual

Joining: Immediate

Interested candidates: Share your updated CV with Ritika HR at (phone hidden) to schedule your interview.

📌 Blended Process || 22k Salary || HR Ritika (Noida)
🏢 iEnergizer
📍 Noida