Role - Hub Operations Manager

Experience - 3 to 8 yrs

Location - Agra, Visakhapatnam, Amritsar, Leh, Chennai, Jhansi, Lucknow, Ongole

Role Overview

The Hub Operations Manager is responsible for overseeing the day-to-day operations of a designated operations hub, ensuring smooth service delivery, effective staff management, infrastructure readiness, and adherence to established quality and operational standards.The role serves as the in office operational lead and is responsible for delivering a seamless experience for clients, users, and other stakeholders while maintaining operational efficiency and service quality.

Operational Requirement: Candidates should have experience in Information Technology, Telecom, or a related operational environment, preferably with experience managing 24x7 operations.

Key Responsibilities

Day-to-Day Operations Management

- Coordinate and oversee day-to-day hub operations to ensure smooth and efficient service delivery.




- Manage operations staff and technical support teams to ensure established processes and protocols are followed.
- Troubleshoot operational and technical issues and coordinate with relevant support teams for timely resolution.
- Monitor service delivery and take appropriate action to minimize operational disruptions.

Hub Operations Oversight

- Maintain hub infrastructure, ensuring appropriate workspace arrangements, cleanliness, operational readiness, and equipment functionality.
- Monitor compliance with applicable security protocols, quality standards, and operational requirements.
- Manage vendor relationships for services supporting hub operations, including security, facilities, and other operational services.
- Ensure infrastructure and resources are adequately available to support ongoing operational requirements.

📌 Operations Manager (Ongole)
🏢 Tata Consultancy Services
📍 Ongole