Truck Dispatcher Evening Shift

Location: Work from home, India
Employment Type: Full-time
Working Days: Sunday to Friday
Weekly Day Off: Saturday
Working Hours: 4:00 p.m.–12:00 a.m. Toronto time
Monthly Salary: 25,000–30,000
Annual Salary: 3,00,000–3,60,000 gross, based on experience
Start Date: As soon as possible

Position Summary

CygniSoft Staffing India is hiring an experienced Truck Dispatcher to support Canada–U.S. cross-border trucking operations. The Dispatcher will coordinate drivers and loads, book freight, negotiate rates, track shipments and resolve operational issues.

The candidate must be based in India and available to work according to Toronto time. Because Toronto observes daylight-saving time, the corresponding working hours in India will change seasonally.

Responsibilities

- Dispatch drivers and coordinate daily pickup and delivery schedules.
- Manage Canada–U.S. cross-border shipments.
- Search load boards and identify suitable freight based on equipment, location, timing and profitability.
- Book loads and negotiate rates with freight brokers and customers.
- Review rate confirmations, bills of lading and shipment instructions.
- Track drivers and loads from pickup through delivery.
- Provide accurate shipment updates to customers and brokers.
- Communicate appointment details, routes and load instructions to drivers.
- Confirm pickup numbers, delivery appointments and special requirements.
- Monitor drivers’ hours of service and identify potential scheduling issues.
- Respond to breakdowns, delays, missed appointments and border-related issues.
- Coordinate with drivers, brokers, shippers, receivers, warehouses and customs contacts.
- Collect proof-of-delivery documents and maintain accurate dispatch records.
- Escalate service or safety issues to management when required.




- Maintain professional relationships with drivers, customers and freight partners.

Required Qualifications

- Minimum two years of North American truck-dispatch experience.
- At least one year of experience handling Canada–U.S. cross-border freight.
- Knowledge of freight brokerage, load booking and rate negotiation.
- Experience with driver and load tracking.
- Familiarity with DAT, Truckstop or similar load boards.
- Experience using transportation-management or dispatch software.
- Understanding of bills of lading, rate confirmations, proof of delivery and delivery appointments.
- Familiarity with PARS, PAPS, ACE or ACI processes.
- Understanding of Canadian and U.S. trucking operations and hours-of-service requirements.
- Strong spoken and written English.
- Ability to communicate professionally with North American drivers, brokers and customers.
- Strong organizational and problem-solving skills.
- Ability to work independently from home.
- Availability to work Sunday through Friday from 4:00 p.m. to 12:00 a.m. Toronto time.

Work-From-Home Requirements

The candidate must have:

- A reliable computer with at least an Intel Core i5 or Ryzen 5 processor, 8 GB RAM and solid-state storage.
- Two monitors, preferably 22 inches or larger.
- A professional headset with a noise-cancelling microphone.
- A webcam and smartphone.
- Secure broadband with at least 50 Mbps download and 10 Mbps upload speed.




- Backup internet through a secondary connection or mobile hotspot.
- UPS or inverter power backup.
- A private workspace suitable for confidential business calls and records.

Equipment and internet readiness may be verified before employment begins.

Preferred Experience

- Dispatching dry vans, reefers, flatbeds or other commercial equipment.
- Working remotely from India for a Canadian or U.S. trucking company.
- Knowledge of major Canadian and U.S. transportation lanes.
- Existing relationships with North American freight brokers.
- Experience handling multiple trucks and time-sensitive loads.

Ideal Candidate

The right candidate is reliable, punctual and calm under pressure. They communicate clearly, keep accurate records and take ownership of every load until delivery is completed.

Compensation

The monthly gross salary is 25,000–30,000, equivalent to 3,00,000–3,60,000 gross per year. The final salary will depend on relevant experience, cross-border knowledge and demonstrated dispatch skills. Salary will be paid monthly by bank transfer, subject to statutory deductions.

How to Apply

Send your resume with answers to the following questions:

1. How many years of North American trucking-dispatch experience do you have?
2. Have you directly handled Canada–U.S. cross-border loads?
3. Which truck and trailer types have you dispatched?
4. Which load boards and dispatch systems have you used?
5. Do you have experience booking loads and negotiating rates?
6. Are you familiar with PARS, PAPS, ACE or ACI?
7. Approximately how many trucks have you managed at one time?
8. Can you work Sunday through Friday from 4:00 p.m. to 12:00 a.m. Toronto time?
9. What is your current location in India?
10. What is your expected monthly salary?

📌 Truck Dispatcher _Evening Shift (India)
🏢 Cygnisoft Staffing
📍 India